Answers to Frequently Asked Questions
Have a question that is not here? Please contact us.
Account Questions
How Do I Pay My Outstanding Invoice?
Why Can't I Sign Into the Mobile App?
Why is My Registration for the Wrong Price Amount According to the Table of Pricing?
I'm Having Issues With My Password, How Can I Change it?
How Do I Register for an Account?
How Can I Find My Attendee / Exhibitor / Sponsor / Company Receipt or Invoice?
Attendee Questions
How Do I Download/View Presentations From a Previous Conference/Event?
How Can I Find My Attendee / Exhibitor / Sponsor / Company Receipt or Invoice?
Can I Get a Refund My Attendee Registration Purchase?
How Do I Purchase Housing during the Conference?
How Do I View the Conference as a Virtual Attendee?
Where Do I Find More Info About My Scholarship Application or assigned tasks?
How Do I Sign My Scholarship Agreement?
How Do I Print My Poster for the Abstract Presentations?
Due to Unforeseen Circumstance, I Can't Make the Meeting, Can My Co-Author Present in My Place?
Faculty Questions
How Can I Register as Faculty?
How Can I Upload My Faculty/Abstract PowerPoint/Summary Sheet?
How Can I Edit My Faculty/Abstract PowerPoint/Summary Sheet?
How Can I Upload My W9/CV/Required Faculty Documents?
Exhibitor / Sponsor Questions
How Do I Set-Up a Company Record?
How Do I Add or Change Authorized Agents for My Company?
How Do I Register for an Exhibitor Booth?
How Can I Edit the Badges Associated with my Exhibit?
Can Exhibitors Attend Educational Sessions?
How Do I Edit My Account to Add a New Company or Change My Title?
How Do I Edit My Company Account to Add a New Contact Email?
How Can I Find My Attendee / Exhibitor / Sponsor / Company Receipt or Invoice?
How Do I Sign My Sponsorship/Exhibitor Agreement?
How Do I Purchase a Sponsorship?
How Do I Purchase and Use Attendee Lead Capture for My Exhibit?
How Do I become an authorized agent for two companies?
Account Answers
How Do I Pay My Outstanding Invoice?
To pay any outstanding invoices, please login to your MRSi account using this link: www.mrsimeeting.org/login.
Navigate to the Account Page by clicking "Account" in the top right corner.
Click "Make Payment" in the middle/top of screen. *Note if you do not see a "Make Payment" button you may not have any open payments to complete. If you believe this to be a mistake Please contact us.
Click the invoice you want to pay or select them all to pay two or more at once.
Next click "Proceed to Payment" in the bottom left of the screen.
Now you may enter a card and complete payment using "Pay" button in the bottom left of the screen.
Why Can't I Sign Into the Moble App?
Please try to log into the MRSi website here: https://www.mrsimeeting.org/login
You will need to use the EXACT same email and password to log into the mobile app.
Please ensure you have the most up to date version of the app:
If you are using a previous version of the app the login will not allow access as we have moved to the new years' theme/meeting version.
Why is My Registration for the Wrong Price Amount According to the Table of Pricing?
Membership and attendee registration rates are based, in part, on the Specialties option selected when creating an account.
For example, the "Fellows & Resident" rate is automatically assigned if the Medical Student, Resident, or Fellow specialty is selected when creating or editing an account. Additional information will be required when selecting one of these specialties. This information will be used to verify your eligibility for this rate.
In order to check or change your specialties field first please login to your MRSi account: https://www.mrsimeeting.org/login.
Then navigate to the "Edit" tab in the middle of the screen or use this link: https://www.mrsimeeting.org/account/edit.
Finally scroll down to the "Specialties" section of the page and be sure the proper selections are made, save your changes by clicking "Save" at the bottom left of the screen.
Now when registering the price should reflect the new account category price.
I'm Having Issues with My Password How Can I Change It?
If you know your current password and want to change it, please login to your MRSi account: www.mrsimeeting.org/login.
Navigate to "Edit" tab in the middle left of the screen or use this link: https://www.mrsimeeting.org/account/edit.
Scroll to the bottom of the Edit Account page and utilize the "Password" "Confirm Password" fields to enter a new password.
Click "Save" in the bottom left of the screen to incite the change.
If you do not know your current password and want to change it use this link: https://www.mrsimeeting.org/resetting/request.
Once there, enter the email associated with your account and hit "Reset My Password" to auto send a email from MRSi containing a password update link.
If you don't see the email in your inbox be sure to check the "Spam" folder as it's often found there.
How Do I Register for an Account?
Register for a account by using this link: https://www.mrsimeeting.org/register
Follow the on-screen steps to fill in all required information.
Note that after creating an account you must then verify your email before you account will be activated.
How Can I Find My Membership / Attendee / Exhibitor / Sponsor / Company Receipt or Invoice?
To download any invoice or receipt, please login to your MRSi account using this link: www.mrsimeeting.org/login
Next click the "Invoices and Receipts" tab in the middle right of the screen.
From here you can see a list of invoices and receipts for your attendee or authorized agent account. *Note that Invoices are payments pending and they will be auto converted to a receipt once paid.
Locate the receipt/invoice of interest and open the order by clicking on the name in the "Item" cell.
Finally print your receipt/invoice buy clicking "Print Receipt #" or "Print Invoice #" on the bottom left of the screen.
Return to the previous page to locate and print additional Receipts/Invoices.
Attendee Answers
How Do I Download/View Presentations from a Previous Conference/Event?
To download/view Presentations, please login to your MRSi account: www.mrsimeeting.org/login.
Click "Account" in the top right of the page.
Next scroll down to the "Conferences" section of the page and click on the event title you want to download from.
Now find the session of interest, use the "Download Slides" button to download presentation slides; use the "View Session" button to view the presentation video.
You can continue these same steps for any additional sessions you wish to view/download.
How Do I Refund My Purchase?
At MRSi, we're committed to providing exceptional in-person medical education experiences.
Please note that once a registration is completed for our programs, refunds cannot be issued.
We encourage you to review course details carefully before purchasing and mention such throughout the website.
We appreciate your understanding and look forward to welcoming you to our educational events.
How Do I Purchase Housing during the Conference?
First please login to your MRSi account using this link: https://www.mrsimeeting.org/login.
Navigate to the Account Page by clicking "Account" in the top right corner.
Then locate the section titled “Your Conferences”
In the table for the current conference under “Actions” there is a button titled “Housing”
This link will allow you access to the Hotel website under MRSi's group code.
This link works to both create a reservation or to manage a reservation previously created.
How Do I View the Conference as a Virtual Attendee?
To participate in the virtual event you will need to go through the registration steps selecting "I will attend virtually".
You will also need the Zoom video conferencing software installed on your computer or mobile device.
Detailed instructions for live viewing are emailed out to all Virtual attendees in the confirmation email for registration so make sure to check your inbox and spam folders. *Note that Breakouts and workshops are not recorded or viewable virtually
If you are trying to view session after a virtual event has ended, log into your MRSi account using this link: www.mrsimeeting.org/login and select the Attendee Portal button.
Then select the View Digital Syllabus link for the event that you would like to join.
From the digital syllabus, select the View Session button for the first session of the day. *Note, you may need to scroll down to find the current day/session
Where Do I Find More Info About My Scholarship/Abstract Application or assigned tasks once accepted?
When you apply for a scholarship or submit an abstract, you will receive a email confirming receipt of the application/abstract. This email contains the date you should expect a decision by. The decision will also come by email.
If you are denied, we encourage you to apply again the following program as there is limited space per event. If you are accepted you will receive another email detailing more important info like when your assigned tasks are due.
The major task to complete is reading, signing, and returning your Scholarship agreement. View this FAQ to sign: https://www.mrsimeeting.org/about/faq#Scholarship_Sign
This agreement contain all the information needed for the event you are approved for. Read it carefully and be sure to complete all tasks including:
-Registering for the current event in full (you will be reimbursed if all tasks are completed)
-Completing a W9 and COI
This agreement will also outline travel reimbursement and hotel accommodations if they are provided.
At any time you can revisit your signed agreement if you have lost it by signing in and clicking the PDF icon under the current event listed here:
https://www.mrsimeeting.org/scholarship-applications
How Do I Sign My Scholarship Agreement?
To sign the scholarship agreement, please login to your MRSi account using this link: www.mrsimeeting.org/login.
Click "Account" in the top right of the page.
Next click "Scholarship Portal" in the top middle of the page or use this link: www.mrsimeeting.org/scholarship-applications.
Next click the pdf symbol under "Scholarship agreement download" cell.
Finally sign and re-upload the document using the "choose file" button under "Signed Agreement Upload" cell from the same page.
How Do I Print My Poster for the Abstract Presentations?
You will need to print your own poster that is no bigger than 3' tall by 6' wide
This can be done at your local print shop, we recommend your institutions print office often in the campus library.
Other options are local print shops, Staples, or other office supply stores; though wait times and availability are not guaranteed.
All guidance for an abstract poster presentation will be found in the "accepted" email, which will be sent after final decision on the posted deadline for submissions.
Check your email and spam folder to find our official decision notification with more instructions listed.
Due to Unforeseen Circumstance, I Can't Make the Meeting, Can My Co-Author Present in My Place?
Any co-author may present a poster or oral presentation so long as they are registered attendees of the meeting.
In order to facilitate this type of request, have your co-author create an MRSi account and register for the event of interest.
Then email MRSi requesting a formal switch of presenter.
If a scholarship was awarded to the original presenter this does not guarantee scholarship for the new presenter, please submit scholarship request from the new presenter if one is desired.
Faculty Answers
How Can I Register as Faculty?
Faculty are selected by MRSi leadership and Board of Directors. If you'd like to be considered for faculty Please contact us.
If you have been selected for Faculty at an event there are a number of tasks to complete, first please login to your MRSi account using this link: https://www.mrsimeeting.org/login.
Navigate to the "Your assigned Conferences" section of the account page, you may need to scroll down to locate it.
Then locate the current event from the list if you have multiple events assigned
Here there is a "Register" button below the words Conference Registration, which is used to complete the next steps in registering for an event.
Click on the "Register" button and fill the required fields utilizing the "Choose file" button to upload your W9 and CV. if you haven't done so already
Once finished you can return to faculty portal to complete a new task or logout if you have completed all tasks assigned
How Can I Upload My Faculty/Abstract PowerPoint/Summary Sheet?
First please login to your MRSi account using this link: https://www.mrsimeeting.org/login.
Navigate to the "Your assigned Conferences" section of the account page, you may need to scroll down to locate it.
Then locate the current event from the list if you have multiple events assigned
Here there is a "Sessions" button which is used to complete the next steps in presentation upload. The Sample PPT "Download" button is also here and will give you example slides branded with the events theme. Please incorporate the branded theme in your presentation before proceeding to the next step
Click on the "Sessions" button to view a list of assign sessions. Utilize the "Choose File" button below "Presentation File" to upload your final PPT. Utilize the "Choose File" button below "Summary Sheet" to upload your final Summary Sheet
Be sure to complete this for all sessions assigned to you for each event.
Once finished you can return to faculty portal to complete a new task or logout if you have completed all tasks assigned
How Can I Edit My Faculty/Abstract PowerPoint/Summary Sheet?
First please login to your MRSi account using this link: https://www.mrsimeeting.org/login.
Navigate to the "Your assigned Conferences" section of the account page, you may need to scroll down to locate it.
Then locate the current event from the list if you have multiple events assigned
Here there is a "Sessions" button which is used to complete the next steps in presentation upload. The Sample PPT "Download" button is also here and will give you example slides branded with the events theme. Please incorporate the branded theme in your presentation before proceeding to the next step
Click on the "Sessions" button to view a list of assign sessions. Utilize the blue "Edit" button which will appear once a file is uploaded. Here you can delete current submissions leaving a comment about what will be updated and again following the previous steps to upload a presentation. if no file is uploaded you won't be able to edit the submission since there is none.
Once finished you can return to faculty portal to upload a new PPT or Summary Sheet
How Can I Upload My W9/CV/Required Faculty Documents?
First please login to your MRSi account using this link: https://www.mrsimeeting.org/login.
Navigate to the "Your assigned Conferences" section of the account page, you may need to scroll down to locate it.
Then locate the current event from the list if you have multiple events assigned
Here there is a "Edit" button below the words Faculty Information, which is used to complete the next steps in documentation upload.
Click on the "Edit" button fill the required fields utilizing the "Choose file" button to upload your W9 and CV.
Once finished you can return to faculty portal to complete a new task or logout if you have completed all tasks assigned
Exhibitor / Sponsor Answers
How Do I Set-Up a Company Record?
To create a Company Record, please login to your MRSi account using this link: www.mrsimeeting.org/login.
Next navigate to the "Exhibitors & Sponsors" Tab.
Click "Reserve (year) Exhibit Booth Today!"
Use the search function to confirm there is no existing company record for your company.
If an existing company record is found for your company and your MRSi account is not currently linked to it, you will need to contact MRSi staff to assign you as an authorized agent
or you can contact the current authorized agent MRSi account holder to add your account as an authorized agent.
If existing company record is not found for your company click the "New Exhibitor" button.
Create your Company Profile by filling in all required information and hitting "Submit and Continue to Exhibit Preferences"
Once you hit "Submit and Continue to Exhibit Preferences" you can log out as Company Record creation is now complete.
*Note you do not need to complete exhibition registration including booth location selection, in order to create the Company Record.
How Do I Add or Change Authorized Agents for My Company?
When you are the first person to create a Company Record, you will be set as the only Authorized Agent for that company.
If you would like to add another Authorized Agent the person must first have an MRSi account and you need to know the email associated with their account.
Next you must reach out to MRSi Staff to facilitate the addition of the new Authorized Agent by providing in email: the name, email, and company they are to be added to.
The same procedure can be used to remove Authorized Agents who no longer work for the company; Just email MRSi Staff providing: the name, email, and company they are to be removed from.
You can reach MRSi Staff by emailing Coordinators@mrsmeeting.org who will forward your message to the support team, or use this link to contact the support team directly https://www.mrsimeeting.org/contact
How Do I Register for an Exhibitor Booth?
To register an Exhibitor Booth, we first need to create or locate a Company Record.
Start by logging into your MRSi account: www.mrsimeeting.org/login.
Next navigate to the "Exhibitors & Sponsors" Tab.
Click "Reserve (year) Exhibit Booth Today!".
If your account has previously been linked to a company record, your account will auto load that company.
If your account has not been previously linked to a company record use the search function to locate the company record of interest or to confirm there is no existing company record for your company.
If existing company record is not found for your company click the "New Exhibitor" button and follow steps below.
If an existing company record is found for your company and your account is not currently linked to it, you will need to contact MRSi staff to assign you as an authorized agent
or contact the current authorized agent MRSi account holder to add your account as an authorized agent.
If you used the "New Exhibitor" button create your Company Profile by filling in all required information and hitting "Submit and Continue to Exhibit Preferences".
If you are a returning exhibitor please update and changes to the Company Profile by checking all required information and hitting "Submit and Continue to Exhibit Preferences".
Now fill in all your Exhibit Preferences including selecting booth location. Click "Submit and Continue to Exhibitor Badges" once complete.
Next add any badges needed for the onsite Exhibitors, each booth includes two exhibitor badges but additional badges may be added for a fee.
To add a badge you will need first and last name and email for the individual being added.
Finally click "Submit and Continue to Optional Services" to add any optional events you may want to attend for a fee.
This is also an opportunity to add Lead Capture to your booth for a fee. Once your preferences are selected click "Submit and Continue to Payment".
You may now review and submit final payment for exhibitor registration by filling all required fields and selecting "Pay" from the bottom right of the screen.
You will be contacted with final booth selection after payment is received. Booths are reserved on a first come first served basis.
How Can I Edit the Badges Associated with My Exhibit?
To edit the badges for an exhibit, login to your MRSi account using this link: www.mrsimeeting.org/login.
Click "Account" in the top right of the page.
If you have already registered an exhibit and are an authorized agent for that company, you will see "Your Exhibits" listed on the account page.
If you are not an authorized agent for the company you will need to contact the authorized agent to make these changes for you.
Click "Edit Badges" in the top right of the "Your Exhibits" section.
From here you can add your 2 free badges by clicking "add badge" and entering a first and last name as well as an email for the exhibitors.
You can also purchase additional badges past the 2 included by simply click "Add Badge" beyond 2 times and paying the total cost by card at the bottom of the page.
Be sure to save all changes using the "Save" button at the bottom left of the page.
Can Exhibitors Attend Educational Sessions?
Exhibitors are not permitted to attend educational sessions and do not receive CME credit.
An exhibitor must register as an attendee to attend educational sessions and receive CME credit.
This will cost an additionaL fee.
How Do I Edit My Account to Add a New Company or Change My Title?
First Login to your MRSi account by using this link: https://www.mrsimeeting.org/register
Then click "Edit" in the top left of the auto-loaded Account Page.
Now you can make changes to your Bio and include any new titles or company websites.
Make sure to click save to enact changes once finished.
How Do I Edit My Company Account to Add a New Contact Email?
To edit your company information, including the contact email, login to your MRSi account using this link: www.mrsimeeting.org/login.
Select "Exhibitor Portal" or "Sponsorship Portal"
Select "Edit Company" then change any contact information or add social media links and logos.
Select "Save" we you are done
How Do I Sign My Sponsorship/Exhibitor Agreement?
To sign the Sponsorship/Exhibitor agreement, please login to your MRSi account using this link: www.mrsimeeting.org/login.
Click "Account" in the top right of the page.
Next click "Sponsor Portal" or "Exhbitor Portal" in the top middle of the page or use these links: https://www.mrsimeeting.org/exhibits or https://www.mrsimeeting.org/sponsor .
Next locate the section titled "Your Exhibits" or "Your Sponsorships".
Next click the "Download the unsigned sponsor agreement" or "Download the unsigned exhibitor agreement" button which will be in bold type next to the words "Step One:".
Finally sign and re-upload the document using the "choose file" button under "Step Three: Upload the signed exhibitor agreement in PDF format." or "Step Three: Upload the signed sponsor agreement in PDF format." cell from the same page.
Please Note* Any time you add another purchase to a Sponsorship or Exhibitor record you will need to resign an new agreement as the agreement specifies each line item you are offered/reserving.
How Do I Purchase a Sponsorship?
First please login to your MRSi account using this link: https://www.mrsimeeting.org/login.
Navigate to the Sponsorship Opportunities page by hovering over "Exhibitors and Sponsors" tab in the top right corner.
Then locate from the drop down menu the button titled "Sponsorship Opportunities"
In the list will be many opportunities you can choose from, their description and title will help you differentiate between them.
Any purchasable sponsorships will show a "Purchase Sponsorship" Button, If no button is found, its likely that sponsorship has been purchased already
Once you locate a and click the "Purchase Sponsorship" button you will be asked to create a company record if you have not done so already. Once a company record is populated you can proceed to pay by card online or have option to send check.
Once paid for, your sponsorship will not be live until a sponsorship agreement is signed at which point your name will appear next to the opportunity in the online agenda.
Be sure to check out other FAQs about company creation or singing your sponsorship agreement if you need further instruction.
How Do I Purchase and Use Attendee Lead Capture for My Exhibit?
Attendee Lead Capture is an optional add on service offered to Exhibitors who want to have a quick way to gather information about attendees and identify potential customers by building a spreadsheet of contacts for future marketing and sales efforts.
Our Attended Lead capture allows for gathering of details like name, company, email, and other relevant information you place in the notes section, through easy badge scanning with your smart phone or tablet camera and requires you to download our app to process: IOS - https://apps.apple.com/us/app/mrsi-meeting/id1584214681 Android - https://play.google.com/store/apps/details?id=com.conferencebrain.mrsimeeting
If you have not secured a booth yet you can use this FAQ which includes instructions for adding Attendee Lead Capture: https://www.mrsimeeting.org/about/faq#Register_Booth
If you have already secured a booth but want to add Attendee Lead Capture now, first please login to your Authorized Agent MRSi account using this link: https://www.mrsimeeting.org/login
Here there is a "Your Exhibits" section of the page, locate the exhibit yo uwant to add lead capture to and click "Edit Optional Items"
Change the Attendee Lead Capture drop down from "No" to "Yes" and process the payment with card or mail a check option. Note the functionality will not be enabled until payment is received.
Once enabled and you are at your booth, the way to use the in App feature is to first login to the app from your Authorized Agent MRSi account. You must be an Authorized Agent to use lead capture. To add more Authorized Agents Please contact us or visit us at the welcome desk.
Once signed into the app, click the "More" button not he far right to bring up the menu. Click "Scan Badge" and choose "Allow" if prompted to give camera access permission.
You will now be redacted to a in app camera you can use to scan the barcoded portion of a badge which is toward the bottom of the badge. If a scan was successful a "Badge Scanned" pop up will occur asking you to "Scan Again" or "Edit Record"
"Edit Record" Allows you to add notes to your entry that can be helpful to jogging your memory about interactions with potential clients. The "Save" button will save changes to your notes. The "Scan Again" button brings you back to the in app camera or you can reach it from the "more" menu.
Once the event is over, or when you want to check in on the list, you can view it in the same "More" menu under "View Records". An Excel export will also be available post event.
How Do I become an authorized agent for two companies?
The only way to be authorized agent for two companies is to create two accounts
This is a system safe guard that cannot be overridden so if you have a parents company with two or more children companies that are active in an event, we recommend you create accounts with unique emails applicable to each child company if possible
If needed, after leaving or joining a company, you can contact us to facilitate removal or a new agent add: https://www.mrsimeeting.org/contact